Car Dealerships Deal With Cyberattacks and Now Reliant on Pen and Paper

( – Car dealerships across the United States and North America have reverted to using traditional pen and paper after dealing with an intense cyberattack on their software.

CDK Global is a company that provides software for thousands of car dealerships in the United States and Canada. They were hit with back-to-back cyberattacks last week, which left the software down and impacted others. This meant delays for car buyers and orders needed to be written by hand instead of done online.

Car dealerships like Group 1 Automotive, Lithia Motors, and AutoNation have all changed the way they operate to keep things running for their business. CDK is a huge player in terms of the auto world when it comes to the sales industry. The company provides the software and technology to dealers to help with daily operations like selling and financing vehicles and providing insurance and repairs.

A company spokesperson, Lisa Finney, spoke out about the incident and how they would handle it moving forward. Finney says, “We have begun the restoration process.” She continued, “Based on the information we have at this time, we anticipate that the process will take several days to complete, and in the interim, we are continuing to actively engage with our customers and provide them with alternate ways to conduct business.”

The company also told its users and customers to be wary of scammers who are posing as members or affiliates of CDK to gain access to the system by contacting them.

The director of information security and engagement at the National Cybersecurity Alliance, Cliff Steinhauer, said, “When you see an attack of this kind, it almost always ends up being a ransomware attack. We see it time and time again, unfortunately, especially in the last couple of years. No industry and no organization or software company is immune.”

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