(VitalNews.org) – AT&T customers were facing what the company referred to as “interoperability issues between carriers” where users were unable to call anyone outside of the AT&T network. Customers reported having a “nationwide issue” that wasn’t allowing them to call people outside of the network; the company later clarified that it wasn’t a “nationwide outage” and that only some users were affected.
Said AT&T, “The carriers are working as quickly as possible to diagnose and resolve the issue.” They also notified emergency centers about the impact, and said, “Nationwide 9-1-1 Services are operating normally at this time and our customers are not affected.”
This concerned people, carriers, and emergency workers as the emergency service number during their last outage was temporarily unavailable for people in the event of an emergency.
The Federal Communications Commission spoke on the issue, saying that they were “aware of reports that consumers in multiple states are unable to make wireless calls and we are currently investigating.”
They said that the network itself is working normally, but they did confirm that some of its users, who were mainly located in the Midwest and Northeast, have been “experiencing issues when calling or texting with customers served by another carrier.”
AT&T experienced outages recently this year; just in February customers with this service provider experienced a similar outage that followed a software update. This incident affected 911 centers, and the FCC ended up opening an investigation into the incident.
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