American Airlines CEO Hoping to Gain Trust After Recent Incident

(VitalNews.org) – American Airlines CEO, Robert Isom, spoke out following a recent incident where black passengers were removed from the plane wrongfully.

Eight black passengers were removed from a flight going from Phoenix to New York over complaints of body odor. The removal sparked outrage across the internet and within the group of passengers. Three of the passengers sued the airline company over the incident. “American Airlines singled us out for being black, embarrassed us, and humiliated us,” they said in a joint statement.

Robert Isom spoke out saying that the way the passengers were treated was unacceptable and that the company “fell short of our commitments and failed our customers.” He continued to state that the company will work with the National Association for the Advancement of Colored People to “rebuild trust.”

“I am incredibly disappointed by what happened on that flight and the breakdown of our procedures. We fell short of our commitments and failed our customers in this incident,” Isom wrote.

American Airlines said that it is “holding those involved accountable, including removing team members from service.” The airline stated that it would be updating its process for handling bias and discrimination. They would also be going over the criteria for removing passengers from a flight.

The NAACP recognized the commonness of this situation, saying, “It is unfortunately common for Black consumers to experience racism and discrimination at the hands of corporations.”

According to a recent update from a court filing, the airline and the plaintiffs have started discussing a settlement deal.

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