(VitalNews.org) – There has been a fear as artificial intelligence gets more popular that it may steal jobs, but instead it seems like it could make workers more efficient.
Alorica is a customer service company that works around the world and they have introduced an artificial intelligence tool that will help with translation. This would let representatives talk with customers who speak over two hundred different languages and over seventy dialects.
Prior to the AI addition, the company would have to find and hire customer service workers that spoke these specific languages to help people. Now, this would no longer be an issue, and any worker could answer any customer service requests.
Alorica is among other companies that have added artificial intelligence to help make jobs more efficient, not to replace them altogether.
Nick Bunker, an economist at Indeed Hiring Lab, said that he thinks AI “will affect many, many jobs — maybe every job indirectly to some extent. But I don’t think it’s going to lead to, say, mass unemployment. We have seen other big technological events in our history, and those didn’t lead to a large rise in unemployment. Technology destroys but also creates. There will be new jobs that come about.’’
Artificial intelligence has empowered many systems to take on additional tasks and perform in ways that were unexpected. Generative AI, like OpenAI’s ChatGPT, has been bringing up concerns that it could be taking over jobs for many people, including writers, editors, coders, freelancers of all sorts, but the ethnology actually has been enhancing those jobs, instead of replacing them.
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